Janet Chang’s Blog about Design

About Janet

Janet’s Resume in Word (49KB)
Janet’s Linkedin Profile

Janet is a designer at Big Fish Games. She is responsible for creating rich user experience across the company?s various product sites, e-commerce system, and web-based applications. She enjoys participating in usability studies and raise awareness on user-centered design inside the company organization.

Janet had contributed and provided services to high profile clients such as Nintendo, Safeco, and Microsoft while working at various design agencies. The past 5 years, she has been working in house, specializing in the online casual gaming industry.

Janet is member of Puget Sounds SIGCHI, AIGA, UPA Seattle, Casual Games Association, and Women in Games International. She is currently enrolled in the Technical Communication Certificate Program at University of Washington.

Highly motivated and well seasoned design professional with business and multi-cultural backgrounds. Track record of establishing cross-team collaboration and delivering successful design solutions.

User Experience and Interaction Design, Information Architecture, Usability Testing, Concept Development, Presentation, Documentation.

PhotoShop, ImageReady, Illustrator, BB Edit, InDesign, Flash, and Windows Office, HTML, CSS. Basic understanding JavaScript, PHP, and jquery.

Big Fish Games, Inc., Seattle, WA
User Experience Designer | November 2005 – Current

• Increased company revenues by providing design solutions for the launch of ecommerce system, DRM user interface, and subscription-based services.
• Reduced customer support workload through redesign of existing products based on usability results and customer support feedbacks.
• Establish consistent user experience and branding across all online properties. Consistently improving existing products and creating new ones by applying user-centered design principles.
• Conduct usability tests, paper prototyping. Develop survey questionnaires, user testing scripts, conceptual sketches, wireframes, and mockups.
• Manage vendors and contractors. Involve in design team?s hiring and interviewing process. Provide design feedback and art direction to design team and stakeholders.

WildTangent Inc., Redmond, WA
Designer | November 2004 – October 2005

• Increased product revenue by designing and developing official website, style guide, and overseeing production of marketing materials for promoting studio exclusive game.
• Helped company gained competitive advantage by providing design solutions and supports for web-based and DRM applications.
• Collaborated and brainstormed marketing strategies for bi-weekly email blasts. Designed, developed, oversaw QA process, and ensured timely deliverables.

Martini Design, Seattle, WA
Designer | January 2002 – November 2004

• Led design projects for clients such as Nintendo, Microsoft, Hasbro, and PeopleSoft.
• Designed websites, CD-ROMs, and print collaterals for B2C and B2B projects.
• Provided guidance and training to interns and new employees.
• Established project quality control during proofing, press check, and testing process.

Freelancing, Seattle, WA
Contractor | February 2001 – January 2002

• Created websites and brand identity for local and nationwide businesses.
• Delivered online e-commerce project for Silvergreens catering and restaurant (Isla Vista, CA).

Ted Mader Associates, Seattle, WA.
Designer | September 2001 – February 2001

• Designed and developed projects for companies such as Netgear, Safeco, and Society Expedition.
• Designed and executed projects from concept to final hand-off. Created internal and external projects in print, Flash, and the Web.
• Acted as external liaison in establishing work flow and relationships with vendors and freelancers.

Monaco Coach Co., Coburg, OR.
Graphic Designer | November 1998 – August 2000

• Produced corporate brand magazines, online publications, and marketing advertising designs for the Web and print.
• Managed and maintained production schedules and to ensure project on-time delivery.
• Oversaw and developed corporate brand and marketing materials.

University of Washington, 2008 – Current. Technical Communication Certificate Program.
University of Oregon, 1998. Bachelor of Arts. Major in Visual Design. Minor in Business Administration and Art History.

Northwest Design Award, 1998. AIGA, Portland.